FAQ

General

The Matmut Atlantique has 42 115 seats to host football or rugby games. This stadium belonging to a new multifunctional generation also has three concert configurations: a frontal one with the stage in the north corner, a second on the west side and one with a stage in the center of the stadium offering a 360° view and for a maximum capacity of 44 683 seats.

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The Matmut ATLANTIQUE is a multifunctional stadium able to host international sport event as well as concerts.
The stadium welcomes , for instance, every home game of the FCGB, three gala games per year of the UBB and concerts. 

 

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Per year, around thirty major events are taking place at the Matmut ATLANTIQUE . Corporate events are also organised every week within the stadium. 

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Absolutely, public tours are organised all year long. To look up the next dates, visite our web page "Visiting the Matmut ATLANTIQUE" in the column "tickets". The booking has to be made through Bordeaux' Tourist Office.
For a booking of a group (20 people and more), do not hesitate to contact us: visites@stade-bordeaux.com
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For requests concerning people with disabilities: psh@stade-bordeaux.com
For group visits: visites@stade-bordeaux.com
For commercial requests: contact@stade-bordeaux.com
To contact the ticketing office: contact@girondins.com
 
To reach the St Once restaurant at the stadium: 05 56 29 56 28 

 

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Send your application to contact@stade-bordeaux.com
 
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Access

Le Matmut ATLANTIQUE is located on the left bank of the Bordeaux-Lac district. Free parking, a public transport network and hotels less than 5 minutes away, are the advantages of our location: an easy acces whatever your mean of transport is.
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With public transport: 
-Tram C terminus, the station: "Parc des expositions/ Stade" is 200 m away from the west parvis of the stadium. (take care that you take the tram with the "Parc des Expositions / Stade" terminus)
- The shuttle bus at the "Brandenburg" station (tram B) leaves the spectators on the south side of the stadium
Three Vcub stations in a 1 km radius give you the opportunity to follow the lac with a cycle path.
 
By car or by motorcycle:
- The exits number 6 and 4a of the rong road (Rocade) give you access to the stadium. To leave the interchange 6 is highly recommended.
 
By train:
- From the Saint Jean Train station, the line C of the tram going to "Parc des Expositions / Stade" brings you straight to the stadium
 
By Plane:
- The airport Bordeaux-Mérignac is 15 km away from the stadium by car
 
 
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MATCH DAY  (FCGB and UBB)
The 6 000 parking spaces of the Parc des Expositions parking lot are free for the spectators of the Matmut ATLANTIQUE.
 
Between the Floral Parc and the north side of the stadium, 1 500 car parks are available for VIPs and Medias.
At the same location than the VIP parking, a parking with 32 parking lots are available for people with disabilities.
 
CONCERT DAY/OTHER SHOWS
 
These parking lots are available for the general public:
- P1 by reservation (price 10€)
- A part of the Parc des Expositions parking  by reservation (price 10€)
- The rest of the Parc des Expositions parking without reservation and free
 
VIPs have the P1 parking lot located between the Floral Parc and the North side of the stadium.
 
A parking area is available for people with disabilities on the P1 parking lot between the Floral Parc and the north side of the stadium.

 

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MATCH DAY (FCGB and UBB)
The car park of the Parc des Expositions is free (reservations are impossible)
The P1 is available for VIPs and people with disabilities
 
FOR A CONCERT OR ANOTHER SHOW
 
It is possible to book online a parking space for concert at the Matmut ATLANTIQUE. These spaces are the closest to the stadium (P1 and first part of the Parc des Exposition parking lot). The price is 10€ per car.
In order to book a parking space, please on the page of the event on our website and one of the buttons will allow you to book or to suscrib to the alert in order to get informed when the sale begins. 
 

 

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MATCH DAY (FCGB and UBB)
 
The car park of the Parc des Expositions generally opens 2 or 3 hours before kick-off. This information is officialised a few days before the game and communicated on our website in the column "Top Stories" and then "News". 
The P1 parking lot (VIP and for people with disabilities) generally opens 3 hours before kick off and closes 1 hour after the game. 
 
FOR CONCERTS AND OTHER SHOWS
 
It depends on the concert's configuration. This information is known a few days befor the event on our website. 
 

 

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A bicycle parking area is located on the south side of the stadium on the Avenue de la Jallère (Jallère avenue).

 

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A motorcycle parking area is located on the south side of the stadium on the Avenue de la Jallère (Jallère avenue).

 

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Tickets

To be alerted of the opening of the ticket's sale for a concert at the Matmut ATLANTIQUE, go to our website, on the page of the event and fill in your email address after clicking on the "Alert me " button in the top right hand corner.
 
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FOR A MATCH (FCGB and UBB)
 
Generally the tickets will be put on sale a one month before the event. 
 
FOR CONCERTS AND OTHER SHOWS
 
Generally the tickets will be put on sale a few months before the event.
 
Did you find the answer to your question ?
In order to find the price table of an evnt at the Matmut ATLANTIQUE, go to the event's page on our website and click on "see the price table". 

 

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Did you find the answer to your question ?
Go on the Tickets page on our website, then click on the wished event. On the event's page you will find all the information to book the tickets. 

 

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A presale is a sale organised before the general sale. It allows to sell exclusively before all the other official retailers. 

 

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FOR A MATCH (FCGB and UBB)
 
10 tickets max. 
 
FOR CONCERTS AND OTHER SHOWS
 
It depends of the event. This information will be given on the envent's page on our website.

 

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For safety reasons, every person entering the stadium must have a ticket. 

 

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Reduced prices are sometimes offered. If it is the case it will be indicated on the event's ticketing page.
 
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To find your e tickets (bought on our website), please connecte you to your account  on our ticketing service. Then put the mice on your name and click on ""my e tickets"". 
 
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On your ticket you will find 4 essential information: the gate to enter the stadium (from A to I), the stair number (bloc), the seat row number and the seat number. 
 
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The e-tickets are ment to be printed, We do not recommend to have your ticket only on your smartphone (reading issues).
 
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As part of the concerts, watch out for scams by buying your tickets on unauthorized websites by the show's producer.
You risk :
- To pay them too much
- Not to receive tickets at all or receive tickets for seat’s categories different from those ordered. These sites do not have any official source for tickets, so they are not able to guarantee them.
You have no recourse. In case of any issues, you will not necessarily have a professional ready to meet his commitments and to compensate you if you have already paid or incurred transportation or accommodation costs.
Therefore, we advise you to privilege our official ticketing service: www.matmut-atlantique.com
For any other ticket retailer, check with the show producer whether the seller has been authorized by the producer by consulting the producer's official website or by contacting the producer by phone. The producer's license number and / or his name appear on the tickets and show signs.
 
 
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If the tickets are nominative , you can change the name of the ticket holder on your account.
If the tickets are not nominative, the ticket holder have to be able to proove the buyers identity in case of a control, by for example having a photocopy the buyer's ID.
 
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The e-tickets have to be printed on blank, white, A4 paper without any change in the print size.
No other support (electronic, computer screen, mobile phone screen…) will be accepted.
A partially printed, stained, damaged or unreadable ticket will not be accepted.
In order to verify the quality of the printing, the customer will ensure that the information written on the ticket as well as the bar code are clearly readable.
It is strictly forbidden to reproduce, duplicate to counterfeit this ticket in any way. The reproduction of a ticket and the use of the copy are liable to legal action.
The ticket’s number and the barcodes guarantee uniqueness when passing the security. The first person to present the ticket is presumed to be the legitimate bearer and will be allowed to attend the event, regardless of the name.
The customer must provide an official identity document, valid and with photograph: ID card, passport, driving licence or residence card. Family booklet are accepted for children.
The customer shall retain this title during the entire event at the stadium.

 

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We recommend you to report the theft to the police et to send all the documents (booking confirmation, filed report) to billetterie@stade-bordeaux.com, in order to receive a duplicate. If there are some missing documents, the stadium can refuse to send you a duplicate.
 
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The stadium won't be able to do anything if you've lost your tickets
 
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For each VIP booking please send an e-mail to contact@stade-bordeaux.com
 
For a concert, your VIP Tickets will be send by sercured mail once we received the paiement.
 
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Practical informations

ON A MACTH DAY (FCGB and UBB)
 
The stadium gates usually open 1 hour and a half before the kick off. A fan zone is often organized ont the west side of the stadium and usually opens 3 hours before kick-off
 
FOR CONCERTS AND OTHER SHOWS
 
This information changes from one concert/show to another. Once known, this information is given on our website, on the event page of the concert/show.
 
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FOR A MATCH (FCGB and UBB)
 
The boxes and the lounges usually open one hour and a half before the kick-off.
 
FOR CONCERTS AND OTHER SHOWS
 
This information may change from one concert/show to another. The opening time will be specifies in the elements sent to you as part of your booking.

 

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A Fan Zone will me organizes for most of the events. In case of meteorological reasons or matter of attendance, it might happen that no Fan Zone is set up.
 
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Free baggage rooms are at your disposal at any gate of the stadium.
 
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The prohibited objects are: 
  • Banners, badges, leaflets or any other medium whose object is to be seen by third parties for political, ideological, philosophical or commercial purposes or in particular with a racist or xenophobic character.
  • Animals, except in exceptional cases (blind people)
  • Any objects likely to serve as a projectile, to constitute a weapon or to jeopardize public safety, in particular: weapons (knives, sharp objects, revolvers…), tools, glass objects (bottles,…) helmets, horns, ???, bars, metal cans, plastic bottles of more Thant 0.5L (the cap must be removed), metal boxes
  • Fireworks and pyrotechnic articles: magic candles, torches and candles, Bengal lights, firecrackers, smoke bombs, rockets, etc.
  • Any alcoholic beverage
  • Cameras (except compact cameras)
  • Walky-talkies
  • Suitcases
 
The following objects are accepted:
  • Flagsticks of small flags
  • Small model of umbrellas
  • Mobile phones
  • Small Binoculars (eg theater binoculars)
  • Juices <25cL (per unit)
  • Plastic bottles < 50 cL (each)
  • Fruits
  • Homemade sandwiches
  • Small handbags, small bags and backpacks
 
These lists are not exhaustive and may evolve as requested by the organizer.
 

 

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Only « comptact » cameras (cameras with non-interchangeable lenses) are accepted.
 
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Find on your ticket the four essential informations: the gate you have to go through (from A to I), the staircase’s number (block), the rank and finally the assigned seat number.
Find here all the information to visualise your seat.
 
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The passageway at the 3rd level of the Matmut ATLANTIQUE offers spectators a wide range of services dedicated to the fan experience, and a total of 19 eating points are available to help you to enjoy the show in the heart of the stadium.

 

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- Connect to the free Wi-Fi network: « ACCES-WIFI-STADE ».
- Open an internet page to automatically access the identification portal if it does not launch
- Create an account in 2 sec
You are logged in!
 
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You can send your request to contact@stade-bordeaux.com
 
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Companies

Absolutely, special made events can be organized on site, allowing you to share a moment of conviviality with your teams, your family, your friends,… Contact us at contact@stade-bordeaux.com
 
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It depends on the event. Please send an email to contact@stade-bordeaux.com and specify your request.
 
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Disabled Access

The stadium has 125 seats for wheelchair users and 125 seats for the accompanying persons. Depending on the event and the stadium’s configuration there might be less seats. 
 
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This car park is located between the Floral Park car park and the northern side of the stadium. It is accessible by the Lagarde avenue (Avenue de Labarde).
 

 

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Only on presentation of the European parking document.

 

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Elevators are available at gate B and G and at the south ticketing office of the stadium.
 
Did you find the answer to your question ?
Indeed, staff will be present to guide and inform.
 
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Disabled people can come with one personal assistant maximum.
 

 

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Conditions générales

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Article L121-21 of the French Consumer Code sets the consumer's withdrawal period to 14 days. Leisure activities sold for a specific date are not subject to withdrawal. Only the car parks can be refunded as long as the legal deadline are respected. 

 

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You didn&#039;t found the answer to your question?

Please contact us on contact@stade-bordeaux.com specifying:
- your contact details
- ask your question
 
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